Terms of service

1

Acceptance of Terms

By accessing and using Rhlite's services, products, or website (www.rhlite.com), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These terms apply to all users, including but not limited to lighting designers, architects, contractors, distributors, retailers, and OEM/ODM clients worldwide.

Important Notice:

If you do not agree with any part of these terms, please discontinue use of our services immediately.

2

Our Services

Rhlite is a professional LED lighting manufacturer providing comprehensive one-stop solutions including:

Core Products:

• LED strip lights (various specifications)
• LED neon flex lighting
• Power supplies and controllers
• Smart control systems (DALI, DMX, Tuya)

Value-Added Services:

• OEM/ODM customization
• Logo branding and packaging
• Technical consultation
• Complete project solutions

We reserve the right to modify, discontinue, or add services at any time with reasonable notice to existing clients.

3

Orders & Pricing

Order Process:

• Quotation requests must include detailed specifications
• Formal orders require written confirmation
• Custom products may require samples and approval
• Payment terms: Typically 30% deposit, 70% before shipment

Pricing Policy:

• Factory-direct competitive pricing
• Volume discounts available for large orders
• Prices subject to raw material cost fluctuations
• Currency: USD (other currencies by agreement)

MOQ Policy:

Minimum order quantities vary by product type. Standard products typically require lower MOQs than custom solutions.

4

Quality Assurance

Rhlite is committed to delivering top-quality LED lighting solutions that meet international standards and exceed customer expectations.

Certifications

• CE (European Conformity)
• UL/ETL (North America)
• RoHS (Environmental)
• ISO 9001 Quality Management

Testing Standards

• Brightness uniformity testing
• Color consistency verification
• Lifespan and reliability tests
• Environmental stress testing

Quality Control

• 100% pre-shipment inspection
• Batch quality documentation
• Continuous improvement process
• Customer feedback integration

5

Shipping & Delivery

Lead Times:

Standard Products: 7-15 business days
Custom Solutions: 15-30 business days
Large Scale Projects: 30-45 business days
Sample Orders: 3-7 business days

Shipping Options:

Express: DHL, FedEx, UPS (3-7 days)
Air Freight: 5-10 days to major airports
Sea Freight: 15-35 days (most economical)
Land Transport: Available for regional delivery

Global Coverage:

We ship worldwide with established logistics partnerships in North America, Europe, Asia-Pacific, and other major markets.

6

Liability & Warranty

Warranty Coverage:

LED Strips: 3-5 years (depending on model)
Power Supplies: 2-3 years standard warranty
Controllers: 2 years from delivery date
Custom Products: As specified in agreement

Warranty Conditions:

• Proper installation and usage required
• Environmental conditions within specifications
• No unauthorized modifications or repairs
• Defect notification within 30 days

Limitation of Liability:

Our liability is limited to the replacement or repair of defective products. We are not liable for consequential, indirect, or special damages arising from product use.

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